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Privacy policy

Last updated: April 2025

Who we are

AKSO Instruments ("AKSO", "we", "us") is a privately owned company founded in 2003, headquartered in São Leopoldo, Brazil. We design, manufacture, and distribute analytical measurement instruments worldwide. Our international website is operated by AKSO Instruments Srl, Via S. Maria dell'Olmo, 55, 36016 Thiene (VI), Italy.

What data we collect

When you use our website, we may collect the following information:

  • Contact form submissions — name, email address, company name, phone number, and any message you provide when requesting a quote or contacting our team
  • Quote cart data — products you add to your quote request, stored locally in your browser (localStorage) and included when you submit a quote
  • Cookies — small text files stored on your device to remember preferences and improve your browsing experience

How we use your data

We use the information we collect to:

  • Respond to your quote requests and enquiries
  • Provide technical support and product recommendations
  • Improve our website, products, and services
  • Send you relevant product information, if you have opted in to receive communications
  • Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

Data storage and security

Your data is stored on secure servers and protected by industry-standard security measures. Quote cart data is stored locally in your browser and is not transmitted to our servers until you submit a quote request.

We retain contact form submissions for as long as necessary to fulfil the purpose for which they were collected, typically for the duration of our business relationship and any applicable legal retention periods.

Cookies

Our website uses cookies for:

  • Essential cookies — required for the website to function (e.g. quote cart persistence)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Your rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at sales@aksoinstruments.com.

Third-party services

Our website may use third-party services for hosting and email delivery. These services may process data on our behalf and are bound by their own privacy policies. We do not share more data than necessary for these services to function.

International transfers

As AKSO operates from Brazil and Italy and serves customers worldwide, your data may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure your data is protected in accordance with applicable data protection laws.

Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

Contact

For questions about this privacy policy or how we handle your data: